Production Support
Cost-effective and professional support solutions designed for analytics and business performance management applications built on the IBM and SAP platforms.
Answers When You Need Them
First and second level application support for analytics and business performance management applications built on these platforms:
- IBM TM1/Planning Analytics
- Cognos Analytics
- IBM Controller
- SAP Business Planning and Consolidation
- SAP Business Objects
- SAP Analytics Cloud
Managed Application Services
For customers that require application administration, in addition to application support, Managed Application Services (MAS) provides complete outsourcing of everyday system management tasks.
- Scheduled and On-Request Data Loads
- Metadata Updates
- Version Roll-Over
- Forecast Setup/Preparation
- User Provisioning
- Client installation
- Upgrade Guidance
Configurable Options
Production support and managed application services are available in Bronze, Silver, or Gold packages, which can be tailored to meet specific budget and SLA requirements.
- Extended Coverage Windows
- Additional Cases
- Dedicated Resources
- Application-Specific Run Books
- Security Management
- Integration/Feed Troubleshooting
Key Benefits
Support for analytics systems provided by analytics experts! Including reporting and planning suites, for classic BPM applications (PNL, cash flow, and salary planning), or operational applications (supply chain analytics, bid management, and predictive solutions).
- Proactive Problem Resolution
- Rapid Diagnosis and Troubleshooting
- Performance Recommendations
- Vendor Case Management/Escalation
Proven Process
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Production Support
fulfills all of the roles necessary to maintain a BPM application, without requiring
our clients to build-out extensive cross-functional teams.