Production Support

Cost-effective and professional support solutions designed for analytics and business performance management applications built on the IBM and SAP platforms.

Answers When You Need Them

First and second level application support for analytics and business performance management applications built on these platforms:

  • IBM TM1/Planning Analytics
  • Cognos Analytics
  • IBM Controller
  • SAP Business Planning and Consolidation
  • SAP Business Objects
  • SAP Analytics Cloud

Managed Application Services

For customers that require application administration, in addition to application support, Managed Application Services (MAS) provides complete outsourcing of everyday system management tasks.

  • Scheduled and On-Request Data Loads
  • Metadata Updates
  • Version Roll-Over
  • Forecast Setup/Preparation
  • User Provisioning
  • Client installation
  • Upgrade Guidance

Configurable Options

Production support and managed application services are available in Bronze, Silver, or Gold packages, which can be tailored to meet specific budget and SLA requirements.

  • Extended Coverage Windows
  • Additional Cases
  • Dedicated Resources
  • Application-Specific Run Books
  • Security Management
  • Integration/Feed Troubleshooting

Key Benefits

Support for analytics systems provided by analytics experts! Including reporting and planning suites, for classic BPM applications (PNL, cash flow, and salary planning), or operational applications (supply chain analytics, bid management, and predictive solutions).

  • Proactive Problem Resolution
  • Rapid Diagnosis and Troubleshooting
  • Performance Recommendations
  • Vendor Case Management/Escalation

Proven Process

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Production Support

Our Production Support Program is a professional support structure that
fulfills all of the roles necessary to maintain a BPM application, without requiring
our clients to build-out extensive cross-functional teams.

IBM Planning Analytics

IBM Planning Analytics® is a fast, flexible and complete planning and analytics solution. It can be deployed on the cloud or on-premises and it helps organizations large and small drive greater process efficiency and deliver the foresight they need to steer business performance effectively.

SAP Business Planning & Consolidation

SAP Business Planning & Consolidation® delivers planning, budgeting, forecasting, and financial consolidation, so you can easily adjust plans and forecasts, speed up budget and closing cycles. 

Contact Us Today to Learn More!