Services

Production Support

The Breakaway Technologies Production Support Program (PSP) is a cost effective and professional support solution for the IBM Cognos and SAP Business Objects Platforms. This program provides our clients with in depth content, product and knowledge for your day-to-day issues and questions. Breakaway Technologies will allow you to unleash your wisdom through greater understanding of the technology your business is running and improved system environments.

Service Level Agreement (SLA)

Acting as a primary or secondary line of support, services include but are not limited to:

• Rapid Diagnosis and Troubleshooting
• Proactive Problem Resolution
• Provide Recommendations on:
  • Feed Issues
  • Logic Modifications
  • Application Performance
  • Application Content
• Server and Client Configuration Recommendations
• Troubleshooting and Diagnosis of Environments, including:
  • Report and Template Issues
  • Data Tie Out and Validation
  • Security Issues

Managed Application Service (MAS)

Providing virtual application administration this service includes but is not limited to the following activities:

• Management of Production, QA and Development Environments
• Active Problem Resolution
• Change Control and Compliance Authority
• Coordination of Server Maintenance and Outages
• Server Upgrade Assistance
• Client Installation and Upgrade Recommendations and Instructions
• Product and Application Configurations
• Other Business Specific Updates and Defined Tasks